About Shipping & returns
Here at MishoBonsai.com we value the customer hard earned money. That's why, we offer a flat rate shipping for all of our products. That means you only pay shipping once on the first item. Here is an example :
First product is charged :
5.00$ of shipping for a regular packet
All other additionnal packet are free of shipping.
So, 3 packets of regular size is still charged 5.00$ of shipping.
We will ship all order via regular mail worldwide or Expidited/Registered if choosen
For an order shipped in Canada, normal time of delivery is less then 10 days. But, as mail is sometimes innacurate, we ask you to wait 20 days before contacting us about non-received items.
For an order shipped elsewhere, including United States, normal time of delivery is 15 days. But, as mail and duties is sometimes inncurates, we ask to wait 30 days before contacting us about non-received items.
Delays are:
Canada : 7-10 days
USA : 15-21 days*
Worldwide : 15-30 days*
*All times are estimate
We offer a second flat rate shipping which is registered. The advantages of registered mail are :
Insurance, Faster delivery, Tracking number (Some restrictions, like size and weigth may apply)
This service will cost 15.00$ flat rate.
Delays are :
Canada : 2-5 days
USA : 8-13 days**
Worldwide : 7-15 days**
**All times are estimate
About Returns
In case of defective or non accurate product, we need to be notfied within 40 days that the product as been shipped by us. All returned product must include the return authorization number.
Returns for reimbursement are subject to a 20% restocking fee. Refunds will be issued the same way the payment as been made, minus restocking fee.
